Customer Service Apprenticeships

We offer Customer Service Practitioner L2, and Customer Service Specialist L3.
Rewarding professional qualifications standards, providing customer service skills in a wide range of topic areas, followed by an EPA.

Who Should Study This Course?

Anyone who works in a customer-focused role who wants or needs to improve their customer service and communication skills when dealing with people at all levels. The methods of interaction may cover a wide range of situations including face to face, telephone, post, email, text and social media. A Customer Service Apprentice is likely to work at the front end of an employer’s business activities and regularly assist customers.

Why Study This Course?

Apprenticeships are structured training programmes which give you a chance to work towards a recognised qualification. Customer service is the most useful skill found everywhere and is important in all walks of life. You will gain the knowledge and competence to help you to succeed in all aspects of your chosen industry or career.

The Apprenticeship leads to a professionally recognised :- L2 Customer Service Practitioner, and L3 Customer Service Specialist.

Training Objectives

  • L2 Customer Service Practitioner Apprenticeship allow the apprentice to demonstrate the following:
  • Knowing customer expectations
  • Understanding your organisation
  • Meeting regulations and legislation
  • Your roles and responsibilities
  • Customer experience within your company
  • Skills and communication
  • A final EPA where you will showcase your evidence and have a professional discussion with a City & Guilds IEPA.


L3 Customer Service Specialist apprenticeship will ensure the apprentices covers the following:

  • Business Knowledge and understanding
  • Customer Journey knowledge
  • Knowing customer needs/insight
  • Customer service culture and environment awareness

Skills in:

  • Business focussed service delivery
  • Positive customer experience
  • Working with customers
  • A final EPA to present your evidence to the IEPA, with a professional discussion

Other Apprenticeships

Contact Us Today for a Free Consultation

For more information or to apply for any of our courses, call us on 01865 793 196 or email us at